FAQ
Why register?
Think of all the cool perks you'll receive...
special offers
By registering you may take advantage of exclusive shopping offers, special promotions,
receive samples with your order and much, much more!
quick and easy checkout
Enjoy the convenience of storing your shipping and billing information!
How do I opt out of email?
We know how it is when the inbox starts to overflow, so we've made it easy to opt-out.
Just click the link shown below. But we hope you won't! Our email newsletters almost
always contain exclusive offers and special discounts. Plus, you'll be the first
to know about new product launches and other fun events.
Okay, if you really insist on unsubscribing, send email to bpshowroom@aol.com.
How soon will it arrive?
Monday through Friday (excluding major holidays) most orders are processed within
24 hours of receipt. Orders placed on Saturday and Sunday will be processed the
following Monday. Orders will be shipped between 3-5 business days and are delivered
between 7-10 days.
Orders for Priority Shipping will be processed the same day if received by 1:00
PM Pacific time.
Sorry, but we are currently unable to accept orders that are billed or shipped to
destinations outside the U.S.
All purchases are subject to bank authorization prior to processing. Only authorized
purchases will be processed and shipped.
Why did my order get cancelled?
Yikes! We're always sorry to see an order get cancelled, and when that happens it's
usually due to one of the following reasons:
- Item(s) not available
- Difficulty in processing payment information (maybe a mistyped credit card number,
expired card, etc...)
- Cannot ship to address provided
- Duplicate order was placed
- Cancelled due to a customer request
The good new is - if your order is cancelled, you will receive an email notice to
explain the reason for the cancellation. Fear not - you will not be billed for any
cancelled items.
If you are interested in placing a new order or if you have questions about a cancelled
order, please contact our customer care team at (212) 382-0069 or via this email
address: bpshowroom@aol.com.
Is this site secure?
Yes! When you place an order, we encode your information using Secure Socket Layer
(SSL) encryption technology. This is an advanced consumer online security technique.
You can be assured that your order will be placed safely and securely.
Out of stock?
Don't you hate it when that happens? If an item you've selected is temporarily out
of stock at the time of your order, you will be unable to add it to your shopping
bag. But don't despair, because often times a new shipment will be arriving soon!
Please send us an email at bpshowroom@aol.com to inquire when the item will be available
for purchase.
Do you charge tax?
It's not like we want to - but the law's the law! We are required to collect sales
tax on orders being shipped to the following states: Arizona, California, Florida,
Georgia, Hawaii, Illinois, Massachusetts, Michigan, Nevada, New Jersey, New York,
North Carolina, Ohio, Pennsylvania, Rhode Island, Texas and Washington. If you have
other questions regarding sales tax, please feel free to email us at bpshowroom@aol.com.
What are my payment options?
We accept:
- American Express
- Discover
- MasterCard
- Visa
We're sorry, we do not accept:
- CODs
- Layaway plans
- Personal Checks
- Money Orders
- Credit cards with billing addresses outside the U.S.
FYI: For your security, your billing name and address must match that of the credit
card used for payment. We reserve the right to cancel any order that does not match
these criteria.
Do you have a Rewards Program
Not yet!