Shipping policy
How do I return something?
If for any reason you are not satisfied with your purchase, simply return it within
30 days of the purchase and we will credit your account.
The steps are simple:
1. Contact our customer care team at 1-212-382-0069 or via email at bpshowroom@aol.com
to obtain a return authorization #.
All returns should be addressed to:
Blue Plate
525 7th Avenue, Suite 309
New York, NY 10018
2. Ship the package to us via United States Postal Service (USPS), UPS or FedEX.
We are sorry but return shipping fees are not refundable.
We will send you an email when your return is received and processed and you should
see a credit to your card within one billing cycle.
If you have questions about returns or damages, please contact our customer care
team at 1-212-382-0069 or via email at bpshowroom@aol.com.
What if my order is damaged?
When your order arrives, please inspect the carton for any damage that may have
occurred during shipment. It is normal for the shipping carton to show some wear,
however, if damage occurred to the item(s) in your shipment, please contact us immediately
at 1-212-382-0069. Please provide the order number along with your email address
and phone number for fastest service. To assure prompt resolution, please keep the
box, packing materials and the damaged items for inspection by the carrier.
Return Policy
What are my shipping options?
All orders are shipped and delivered on business days (Monday through Friday, excluding
major holidays). Below are the shipping options available for your stila online
package. Please select the option that best suits your delivery needs during "checkout".
ground shipping ($5.95)
Most orders shipped via standard service are processed and shipped in 3 - 5 business
days, depending on product availability.
Most ground shipments are delivered within 7 - 10 business days from the order's
ship date.
second day air ($12.95)
Second day air shipments will be processed the following business day, depending
on product availability.
Most of these orders are delivered within 2 - 3 business days from the order's ship
date. See IMPORTANT NOTE below.
IMPORTANT NOTE: All 2nd Day Air orders must be placed by NOON (12PM ) Pacific to
be shipped the same business day. Any orders placed after noon on Friday will not
be shipped until Monday. Please note that ground orders usually take 3 - 5 business
days to be processed and shipped, and they should arrive within 7 - 10 business
days.
Are there shipping restrictions?
Orders are shipped on business days only. Business days are Monday through Friday,
excluding federal holidays in the United States.